I have spent my professional career launching successful digital products, coaching technology start-ups as they scale, delivering transformational change in large organisations, and helping businesses achieve their full potential through the adoption of digital technology, agile delivery methods and a customer-centric approach.
I am currently Executive Director, Customer Experience at House 337, a collective that demonstrates the power of creativity for our people, for our clients’ brands and for society.
I am also the Founder/Director at The Digital Discovery Group which provides services covering digital strategy, customer experience transformation, organisation design, product discovery and delivery, agile coaching, specialist recruitment and programme delivery.
I have previously been:
- Head of Product, Design and Delivery at Rebellion Defence, a UK/US technology start-up building software products using artificial intelligence and machine learning to serve the mission of defence and national security.
- VP, Product Development at Ascential, the global information company that enables smart decision-making for business.
- Director of Customer Experience at CPA Global, the world’s leading IP management and technology company (now part of Clarivate).
- Principal Product Strategist (and Head of Digital Customer Experience) at Tesco, creating a vision and strategy for the alignment of Tesco’s digital portfolio with particular emphasis on creating a consistent and relevant experience for each customer.
- Director, GOV.UK at the Government Digital Service, a team formed within the Cabinet Office in 2011 to make UK government digital services and information simpler, clearer and faster.
I spent 13 years at the BBC (either side of my career break in 2004/05), working in many roles across product leadership, strategy, journalism, digital media and product management.
Further details of my career history are on my LinkedIn profile.
I am a UEFA C Licence qualified football coach and work with Ellistown F.C. first team playing in the Premier Division of the Leicestershire Senior League, and junior teams at Nuneaton Borough F.C. playing in the Midlands Junior Premier League and Ambleside J.F.C. playing in the Coventry and Warwickshire League.
I spent four years as a governor at St Nicolas Church of England Academy in Nuneaton and three and a half years as Non-Executive Director of the not for profit organisation Media For Development.
I use Twitter, Facebook, and Flickr infrequently, and in a personal capacity.
I’ve been writing and recording music since 1999 in the band Satchel Blue and we’re still not famous.
Our Best Of album was released in 2015.
I also enjoy taking photographs, going running, camping holidays with the family, and finding, then drinking, great whisky and red wine.
If you want to ask about any of the above then please get in touch.